Frequently Asked Questions
Everything you need to know about shopping with LookerOnline
What is the standard shipping time for my order?
We offer worldwide shipping via premium couriers. Domestic orders typically arrive within 2-4 business days, while international shipping usually takes 5-10 business days depending on the destination.
Are your products 100% authentic?
Yes, authenticity is our priority. LookerOnline is an authorized retailer for all brands we carry, and every item is shipped in its original designer packaging with all certificates of authenticity included.
What is your return policy for fashion items?
We offer a 30-day return window for all unused items in their original condition. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the courier's website to monitor your delivery in real-time.
Do you offer international customs and duties coverage?
For most major regions, duties and taxes are calculated at checkout to ensure no hidden fees upon delivery. Please check your specific country's policy at the checkout page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.